Here at the Associated General Contractors of America (AGC), we value collaboration and teamwork driven by passion and purpose. Join us in shaping the industry for a better tomorrow. 

The Associated General Contractors of America (AGC) is looking for a highly motivated self-starter to join our team as Customer Experience & Event Registration Coordinator.

We are looking for a customer-centric, proactive, detail-oriented, communicative team player who will provide top-notch customer service for our members, chapters and customers.

This is an excellent opportunity for an ambitious early-career professional to have a hands-on role with the day-to-day operations of AGC member and customer engagement.

Reports to: Director, Member Engagement

Key Responsibilities:

• Serves as AGC’s primary point of customer service contact, providing top-notch service to AGC members, chapters, and prospects over the phone, in person, and through written communication.
• Collaborates in projects to improve customer service through technology.
• Ensures AGC live chat, mobile app, email and phone calls are answered quickly and thoroughly.
• Makes every phone call, email and visit to AGC’s website a reason for members to want to engage deeper with AGC.
• Fosters and maintains relationships with chapters, members and customers to improve AGC’s overall member engagement experience.
• Supports AGC’s overall conference and event activities, with a primary focus on event registration support and meetings administration.

Qualifications, Education and/or Experience:

• Great communication skills for both internal and external interactions, including written and verbal communication
• Patience, empathy and professionalism
• Good problem-solving and decision-making capabilities
• Proficiency with MS Office 365 required
• Strong computer skills, including data entry, website navigation and the ability to quickly learn other software (i.e., meeting registration platform, AMS/CRM) required
• Experience with event registration platforms and/or AMS/CRM strongly desired
• Previous experience supporting meeting/conference registration preferred
• Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines
• Ability to work independently as well as in a team setting
• Detail-oriented mindset
• Ability to travel and lift and move boxes (up to 20 pounds)

About The Associated General Contractors of America

The Associated General Contractors of America (AGC) is the leading association for the construction industry. AGC represents more than 26,000 firms, including over 6,500 of America’s leading general contractors, and over 9,000 specialty-contracting firms. More than 10,500 service providers and suppliers are also associated with AGC, all through a nationwide network of chapters. - See more at: https://www.agc.org/about-us

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