At PropFuel, we believe that listening is as important as talking. With our Conversational Engagement platform, we’re helping associations turn their broadcast communications into two-way conversations. Can you help?
If you think so, put together a short video telling us why and send it to Careers@propfuel.com. Only applicants that submit a video will be considered.
As a Client Success Manager, you’ll be working with PropFuel clients all the way from onboarding and helping them with their first few conversational engagement campaigns to ensuring our more experienced clients are maximizing the value of the PropFuel software platform to connect with their members.
You can expect to:
Learn more than you ever thought you would know about how associations work
Become an expert in “Member Engagement” by getting involved in industry learning events and speaking with client membership and marketing teams
Deliver a consultative coaching experience for our clients, helping them figure out how to maximize the benefits of the PropFuel platform to meet their specific needs
Troubleshoot problems when clients need your guidance
Develop and help implement creative solutions to Membership/Marketing client problems
Have a good time getting to know our clients personally and professionally
You will focus on:
Onboarding new clients
Managing the process of helping clients connect PropFuel to other systems through connectors/integrations
Helping and consulting with clients on conversational engagement tactics to drive member acquisition, retention and lapsed member win-backs
Training and coaching clients to self-sufficiency with our software
Figuring out more efficient methods for bringing clients up to speed
Developing a process for keeping track of client progress and help re-engage inactive clients to ensure low churn
Managing regular check-ins with established clients
What we offer:
Full-time employment at a young and fast growing SaaS (Software as a Service) company
Equal opportunity employer that embraces diversity and inclusion
Awesome culture with a focus on personal and professional growth
An opportunity to work with innovative technologies, great clients, and like-minded people
Fully remote team and flexible work hours
Comprehensive health benefits
Access to industry professional education and learning opportunities
We love our dogs, kids, partners and things other than work, too!
Usually, simple is better
Embrace human connection
Love the journey
PropFuel is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
You should apply if:
You have 5+ years of professional experience
You are tech savvy
You enjoy client-facing work
You are a critical thinker and can solve problems independently
At PropFuel, we believe that engaging a group of people requires a strong connection with individuals. With our Conversational Engagement platform, we’re helping associations turn their broadcast communications into two-way conversations. Can you help?