How This Position Contributes to the Team The Manager, Member Experience is a key player in operationalizing WEF's Strategic Plan to deliver a best-in-class member experience. Reporting to the Director of Recruitment and Retention, this role manages and leads WEF’s customer service function through an outsourced vendor, with a primary focus on driving membership value from onboarding to renewal through continuously improving customer service and member satisfaction scores. The Manager contributes to the development of enhanced membership engagement and user experience strategies, supports data modernization efforts and implements process efficiencies to drive membership revenue growth.