We are seeking a talented, organized and detail-oriented individual to serve as a Certification Associate for The National Institute for Certification in Engineering Technologies (NICET) is a nationally recognized professional certification organization. NICET is the industry leader offering more than a dozen specialty certifications in the fields of Fire Protection, Transportation, Construction Materials Testing and more. The career track certification provides credentialing for entry- to senior-level technicians and is a measure of qualifications relied on by authorities having jurisdiction, government entities, employers and contract specifiers.

NICET is a department within the National Society of Professional Engineers (NSPE). Based in Old Town Alexandria, NSPE is a professional association focused on providing professional engineers the resources to ensure that the public can be confident that engineering decisions affecting their health, safety and wellbeing are made by ethical, accountable professionals. But we’re not just invested in our members - we’re also invested in our staff team. We know that our overall success is a combined effort, and we strive to provide opportunities for our staff to learn, grow and thrive.

The Certification Associate assists NICET in the processing certification and recertification documents for approved candidates, provides customer service and coordinates exam delivery with test administration vendor.

We hire talented individuals based on our culture and values – the core of which centers around our commitment to uphold a supportive work environment that fosters teamwork and trust.

COMPETENCIES:

• Team player with excellent oral and written communication skills, including active listening and written English language communication skills.
• Organizational skills to effectively manage time, workflow, and workspace to ensure timely and accurate completion of tasks. Must be able to efficiently handle customers’ files, accurately enter and track associated data, and identify and process associated business communications and documents.
• Interpersonal and customer service skills to interact diplomatically and professionally with NICET customers, coworkers, vendors, and members of the general public; effectively handling telephone, email and database message inquiries from a variety of personalities with tact, sensitivity and courtesy.
• Proven ability to work independently and as a member of standing and/or ad hoc teams, interacting diplomatically and professionally with co-workers to accomplish NICET goals and objectives.
• Proficient computer software skills, including email, word-processing, database, internet, document imaging, and ability to use common business equipment to complete daily tasks.
• Effective management of projects to meet fixed deadlines.
• Ability to implement and maintain quality control measures.
• Ability to skillfully and effectively market NICET programs.

 JOB PROCESSES:

• Process certification and recertification documents for approved candidates - generating approval letters/wallet cards, certificates, and demographic updates.
• Assist in maintaining documents, certification and recertification activity status and tracking devices and reports. File, locate, retrieve, and process candidate documents.
• Provide customer service via phone calls, written correspondence, and email requests, ensuring courteous and professional responses within designated timeframe. Request types include but are not limited to billing and payment questions, product selection, certification sales, regulatory requirements, conditions of employment, new customer registration, online portal access, test scheduling and rescheduling, experience documentation best practices, continuing professional development, and workflow status.
• Coordinate exam delivery with test administration vendor, for candidates requesting special accommodations or group testing arrangements.
• Process department mail, including organizing and processing written, and electronic documentation received from and provided to candidates relative to their application, evaluation, certification, and recertification status.
• Process and/or proof outgoing departmental correspondence.
• Assist with the verification of various bank transactions including lockboxes and credit cards, and the maintenance of respective departmental fiscal records.
• Perform other duties as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS:

Associates degree in a business administration, management, accounting, or a related field is preferred, or the equivalent combination of education and experience. Experienced in general office administration, basic accounting and data management, and customer service. Demonstrable command of the English language (written and oral). Demonstrable proficiency with Microsoft Office 365, especially Word, Excel, and Outlook.