Job Title:               Membership Coordinator

Reports To:           VP of Membership

Effective Date:       January 2023

Primary Accountability

Responsible for providing support to the Membership Department in order to recruit, retain, and develop membership with the Georgia Dental Association. 

Description of Primary Responsibilities

•  Provides administrative support to the membership department.
• Assists with answering member/prospective member inquiries/concerns received via phone, email, or online including: membership status, membership programs/services, and dues related questions and providing follow-up as necessary and logging all pertinent call info for reference.
• Helps process membership dues checks and credit card payments.
• Assists in updating member information and sharing with all appropriate departments.
• Assist members with GDA website, CE, Convention login/access issues as needed
• Handles returned member mail including researching and contacting members to obtain accurate information and updating in management software.  
• Assist with various membership mailing campaigns including:

1. 1. Sending New Member Welcome Packets
   2. Membership Card Distribution
   3. Membership Renewal Campaigns
   4. Non-Member Incentive Campaigns

• Continuously seeks ways to contribute to membership growth and retention.
• Actively engages/prospective members through daily outbound calls and other outreach efforts
• Works with VP of Membership on planning and executing call campaigns
• Addresses member inquiries/concerns
• Assists with generating appropriate reports from Aptify to send to district Presidents, endorsed partners, and/or GDA Action Journal/publications on monthly basis.
• Assists in reviewing membership rosters for discrepancies including out of state members, inaccurate counties, etc. and reporting findings to VP of Membership.
• Assists with additional special projects as assigned

Qualifications, Skills, and Education Requirements

The ideal candidate will have one to two years of association member relations or customer service experience. Looking for someone who is highly organized to work independently and as a team player, strong attention to detail, multi-tasking ability, and a customer service mentality. Knowledge of Microsoft Suite preferred as well as the ability to learn and utilize in-house, industry-specific software applications.

Candidates with the following qualifications will have an advantage: college degree and experience with customer experience (particularly within a professional association context).

Licenses & Certifications: None required

Physical Demands: Job duties performed under typical office conditions

About Georgia Dental Assoc

The Georgia Dental Association is the premier professional organization of dentists in the state committed to improving oral health in Georgia and continuously promoting the highest standards of dentistry through education, advocacy, and professionalism. Our vision is for Georgia to become a state with optimal oral health.

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