Large trade association is seeking a Manager, Community Member Services.  Assists in the development and implements products and services to support membership growth for the NAHB Communities.  Assists in the development of products and services to support local councils and creates uniform processes for the development of new local councils.  Works with the CMS Content Team and NAHB Marketing to enhance the visibility of community benefits and showcase the value of community membership.

Key Responsibilities:

• Develops and provides Local council programming support.
• Maintains councils’ best practice and collaborates with CMS Content Team how best to communicate out to the local councils.
• Maintains current updates and reporting for all council awards.
• Working with NAHB Council Directors, to create and implement a uniform process for starting local councils.
• Collaborates with council stakeholders, content team, EDU, and Content Strategy to facilitate content development from NAHB Awards programs.

Excellent communication (written/verbal, interpersonal) skills required Demonstrate ability to manage multiple job priorities, work under pressure and work collaboratively with department as staff as a team player.

Minimum of four years of experience in a professional environment, preferably in service-oriented environment.  Experience developing membership recruitment and retention membership plans.  Association background, knowledge of homebuilding industry preferred. Bachelor’s degree in education, business, or communication field, or equivalent in education and experience. 

About NAHB:

The National Association of Home Builders (NAHB) helps its members build communities. Each year, NAHB’s members construct about 80% of the new homes built in the United States, both single-family and multifamily. A federation of more than 800 state and local associations, NAHB represents more than 140,000 members. About one-third are home builders and remodelers. Other members work in closely related specialties, such as sales and marketing, housing finance, and manufacturing and supplying building materials.

To apply for this position, please visit www.nahb.org/jobs.

Equal Opportunity Employer