GENERAL SUMMARY

The Senior Administrative Assistant, EN Practice Excellence coordinates the administrative aspects of department projects, work teams and strategic initiatives while providing on-going administrative support to the Director, Emergency Nursing Practice Excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides administrative support for the Director and departmental customer service, including active calendar management, completing budgetary expense reports, travel arrangements, itineraries, agendas, managing flow of the Practice Excellence information line and email inbox, written correspondence, filing, etc.
2. Provides administrative support for the department, including maintaining office supplies, copying, updating databases and spreadsheets, and answering department phone calls and taking messages.
3. Provides project management support for projects, committees, workgroups and other department initiatives, including the development of meeting materials, meeting logistics, travel arrangements, as well as posting messages or documents to web-based ENA member communities.
4. Assists in maintaining department financial records. Reviews expense requests and invoices to ensure consistency with department budget and cost estimates.
5. Maintains the department files, including meeting minutes and correspondence.
6. Provides administrative support for ENA award processes and committees as needed, including preparation for the awards recognition event at ENA annual conference.
7. Contributes to the workplace culture that is consistent with the association’s culture statement and emphasizes the mission, vision, and values of the organization.
8. Displays a high level of accountability, taking responsibility for individual actions and the impact on the organization. Views oneself as a reflection of the organization by following through on commitments and accepting ownership.
9. Performs additional related duties as required or assigned.

QUALIFICATIONS

Required:

• Bachelor’s degree or an equivalent combination of education and experience
• 3-5 years of experience in an administrative position
• Program and/or Project management experience
• Customer service focus or experience

Desired:

• Association experience

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent organizational and analytical skills
• Demonstrated commitment to providing excellent customer service
• Detail oriented
• Exceptional collaborative communication and interpersonal skills
• Team-oriented
• Ability to prioritize multiple and varied tasks under pressure, within established deadlines
• Excellent problem-solving ability and an ability to exercise a high level of discretion and independent judgement
• Computer proficiency in Microsoft Suite of products
• Experience managing Zoom and Teams video conferencing/webinars
• Ability to interface with staff, board members, and external relationships in a professional manner.

PHYSICAL DEMANDS

Nature of work requires an ability to operate standard business office equipment. Requires ability to communicate verbally and in writing in an exchange of information; collect, compile and prepare work documents; set-up and maintain work files. Use of the computer, with repetitive motion, is approximately 80%.

WORKING CONDITIONS

Majority of work is performed in a general office environment. Occasional travel may be required.

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.