AMC/Account Executive, Customer Service and Support, Membership
WANTED: A rock star leader and client success expert who thrives in a fast-paced environment. If you're a self-starter who is excited about strategy and working with international clients who drive cutting-edge technology, this may be the right role for you!
As the Director, Client Services, you will take a leadership role in ensuring client success by developing and driving strategic objectives, assuming direct client management responsibilities, and ensuring satisfaction by directing the operations, processes and staff that support multiple clients.
Build trusted relationships with and serve as senior advisor to clients who are mainly within the technology collaboration and standards-setting space. Highly aware of the political and technology trends that could affect client success
Help clients develop and monitor their strategic and operating plans, constantly seeking growth of the client and Virtual's growth in the client. Consult with clients on launch and business plans and goals.
Develop and manage best practices and processes for interfacing with various clients, stressing the many-to-many approach. Monitor these processes for all clients
Monitor client teams to ensure capture of processes and metrics for membership activities, Board, committee support, and in all functional areas, including program definition, planning, budgeting, risk management, project control, and change management
Build trusted relationships with staff members. Develop, inspire and equip all team members within assigned client teams
Drive Virtual profitability, manage resource allocation, and best efficiencies
Collaborate with and contribute to management team, serving as a company leader to foster a success-oriented, mutually respectful, accountable work environment
ABOUT VIRTUAL INC.
We're a leading professional services firm focused on technology consortia and associations. Our clients include organizations led by companies like Google, Facebook, Microsoft and more, as well as organizations that are tackling some of the biggest problems in the world today, from eating disorders, to space travel to noise pollution. We have decades of experience behind us but we're still growing fast, having fun, and doing new things every day.
10+ years' of senior level Strategic Consulting, Account Management and/or Program Management experience in High Tech/Consulting/Industry Association environment a must; experience in account management in a marketing or business role will be considered;
Experience driving technology industry associations in a leadership capacity either staff, committee or Board level;
Experience working in a professional services organization; servicing multiple clients simultaneously
Assertive and self-confident business driver, comfortable interfacing with business leaders;
Detail-oriented, with effective organizational skills, including strong time-management, the ability to manage multiple tasks and deadlines simultaneously in a fast-paced, deadline-driven environment;
Outstanding written & verbal communications skills;
Experience working with global constituency;
Expertise in MS Office Suite with strong proficiency in web & database management;
High level of creativity and "rolled up sleeves" working style;
Must be a self-starter, with the ability to work independently with limited supervision, work well under pressure and have solid problem-solving skills;
Willingness and ability to travel is required, up to 30% (travel includes international and domestic; valid passport required).
Telecommuting is allowed.
About Virtual Inc.
Have you ever wondered how your credit cards remain secure in this ever-changing world of hackers and fraud? Have you ever thought about how the technology behind games like Pokemon-GO came to be? How about the technology that makes it possible to use your fingerprint instead of a password? Or the initiatives behind the group of pioneers responsible for taking the internet to the most remote areas of the world? These are only a few examples of the innovative accomplishments we've helped our clients achieve. Pretty cool stuff, huh? We understand that no global movement starts with just one person and that's why our employees are really Virtual's most valuable asset and at the heart of our success. It takes an entire team to fulfill our mission of attaining long-term success by ensuring that every client that we serve achieves or exceeds its strategic objectives. Virtual Inc. is an Equal Opportunity Employer.