Association Management Center seeks a Vice President of Client Relations. The Vice President of Client Relations (VPCR) is a critical role managing complex, strategic multi-client relationships. The two VPs in this role work closely together and are responsible for long-term relationship building between AMC and our clients, and will be responsible, along with client executive directors, for the strategic management and retention of our clients. The VP will understand client strategic initiatives, clearly articulate AMC’s value proposition, and develop strong partnerships with our clients.
As a member of the leadership team, the person will collaboratively review and analyze business performance on a regularly scheduled basis, while also developing and measuring the progress of major initiatives in alignment with both short-term and long-term strategic objectives. Leadership team members share accountability for the work effort and outcomes of the leadership team on behalf of AMC. The VPCR reports to the CEO.
Work closely with the members of the Leadership Team to drive and execute continuous improvement projects and initiatives, as well as measuring results.
Responsible for ensuring client executive directors are successfully executing clients’ strategic plans.
For each of our clients, with the client executive director, develops and executes on a customized relationship management strategy.
With the client executive directors, ensures delivery of customer intimacy, service excellence, and meeting all requirements of the contract.
Develops close working relationships with client leadership.
Attends board of directors and/or executive committee meetings of clients as appropriate or requested in order to create and maintain strong relationships with the client and to better understand the uniqueness and strategic objectives of each client.
In partnership with the Chief Experience Officer, works with executive directors and service teams to seek effective and efficient service delivery.
Provides consultation to boards of directors and staff where necessary and/or requested.
Develops strong internal and external partnerships that will help our clients grow and thrive.
As part of the Leadership Team, engages in problem solving and identification of innovative solutions for clients and AMC that are consistent with organizational objectives and culture.
Builds a knowledge base of each client’s business, organization, and objectives.
Responsible for the direct supervision of multiple client executive directors.
Meets regularly with assigned executive directors to monitor and discuss performance and personal development, drive accountability for key metrics and client relationships, address performance issues swiftly, and identify training and development needs and create plans to implement them.
Earn, maintain, and deserve the trust of our clients through expertise, innovation, hard work, and integrity.
Bachelor’s degree in business, finance, non-profit management, or related discipline; master’s degree preferred
Minimum 10 years of experience as an association or non-profit executive director in the healthcare environment
Positive reputation and credibility among peers as a professional expert in association management best practices, strategic thinking, and building and maintaining client relationships
Strong leadership skills with a proven track record of solving complex problems
Strong consensus builder with an ability to work collaboratively in a team setting
Good conflict resolution, persuasion, negotiation, and coaching skills
Ability to handle highly confidential information appropriately, exercise discretion as appropriate, and remain sensitive to individual situations
Commitment to innovation, creativity, and teamwork; ability to work effectively in a collaborative environment
High degree of professionalism, self-motivation, ethics, judgment, and prudent decision-making abilities
Demonstrated excellence in analytical thinking, problem solving, delegation, and judgment
Proven successful experience managing and developing senior staff
Strategic leadership experience
Strong communications skills and high degree of emotional intelligence
Commitment to company values
Must be able to travel as needed
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
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About Association Management Center
Association Management Center is an internationally recognized, award-winning management company and one of the largest association management firms in the world. AMC’s staff of more than 200 serves 25 national and international organizations representing more than 35,000 members—each with an outstanding reputation in its field. AMC also provides á la carte services to a number of corporations and associations.