The Obesity Medicine Association (OMA) is looking for a self-starter who can actively build and revise national and State chapter membership benefits programs, focused on connecting new members, as well as support and retain existing members. This includes the development and delivery of national and local membership programs and benefits packages, State chapter benefits and programs, and more. This position works very closely with the Executive Director, as well as the Marketing and Education leads and volunteer leadership to develop an aggressive strategy and tactical program necessary to achieve the above stated accountability.
The OMA is a dynamic, fast-paced, growing organization that is in active transformation, so this is the kind of opportunity that doesn’t come around often. We are looking to add a talented individual who likes to have ownership of their position to join an awesome group of self-motivated professionals that are deeply dedicated to advancing the field of obesity medicine. While solid membership and chapter management experience is a must, a can-do attitude and self-propelled drive to grow the organization are desired characteristics for this position.
This new position at the OMA is a unique opportunity to make a big impact on the overall member experience and organizational growth on a national and state level. We are seeking a candidate who has a progressive mindset, rock solid membership management experience, and is passionate about Association membership development. The ideal candidate is not afraid to solve problems in unconventional ways, is detail oriented, strategic yet hands-on, and has a strong focus on delivering results. This position is highly collaborative and requires a customer service mindset. Having a can-do attitude and a willingness to roll-up your sleeves is essential.
The OMA Senior Membership and Chapter Relations Manager will be a key source in developing OMA State Chapters, will develop and improve all national and local membership packages and applications, manage membership projects, set goals and reporting strandards, create standard operating procedures and uncover opportunities for membership value proposition improvement.
As a Senior Manager, reporting directly to the Executive Director, this hands-on, forward thinking individual will work closely with the ED and department leaders to develop and execute the organization's membership and State chapter strategy and will be directly responsible for the creation, delivery and management of all programs, data and processes related to membership recruitment and retention on a national and state level.
• Develop and implement strategies and program details for retention of existing members and recruitment and cultivation of new members on a national and State level, including the creation of new member benefits and regular solicitation of member feedback.
• In collaboration with external agency, build and maintain a local State Chapter Structure – governance, benefits, and more.
• Assess and build the dues structure, dues rates, and membership benefits for individuals, facilities and local/state dual memberships and propose changes when necessary.
• Propose membership quantity goals to the ED, and Board of Trustees and meet or exceed the approved goals. • In collaboration with the Director of Marketing & Communications responsible for developing and executing long-range and annual strategies designed to achieve membership recruitment and retention goals. Perform strategic market analysis and systematic evaluation of research/promotion to assess effectiveness of individual activities. • Develop annual membership budgets for the allocation of resources that optimize the effectiveness of all membership recruitment and retention initiatives. • Responsible for management of all membership data, tracking and reporting as well as collecting and analyzing current, new and potential member information. • Assist members with day-to-day needs, including facilitating member benefit usage. • Create and Oversee the processes related to accurately ending one dues year and beginning the next, including capturing and reporting on year-end membership data, reconciling dues revenue, performing the dues progression process, preparing firm billings and implementing a well-executed general dues billing program. • Serve as staff liaison to Chapter President's and the Chapter Committees • Build and maintain effective relationships with Chapter Presidents and others in leadership at the Chapter level through active ongoing communication to identify chapter needs. • Travel to North American chapter meetings/events as necessary and communicate recommendations appropriately to the chapter staff. • Supports the ED in initiatives related to chapters, chapter relations, membership and governance. • Share in the day-to-day operations of the organization as it relates to the duties of the position or as in the normal course of the running of the office as do the other staff members (i.e. special projects, conferences, logistics etc.) • Evaluate membership best practices and programs, along with current OMA programs, and recommend new products, programs or business lines to best meet OMA member needs. • Develop and direct/implement membership recruitment and retention strategies to advance/achieve the association’s strategic plan components related to membership. • Work with Marketing Director to develop schedule for all assigned membership/marketing programs; to manage overall project including message development, creative execution, production, printing and distribution services, and list selection and management. • Evaluate membership development efforts, assess current membership targets, identify and make recommendations to improve and enhance effectiveness of current strategies and tactics in delivering value to key member and customer groups. • Prepare and analyze monthly and quarterly membership status and performance reports and coordinate monthly financial closings. • Working with the Marketing Department, conduct market research to analyze member satisfaction and determine appropriate programs, benefits, products, services and campaigns to achieve strong member Utilize statistical analysis tools to analyze growth trends of the Association and profession in forecasting OMA’s future membership direction. • Manage the online and hard copy membership join, renewal and reinstatement applications. • Manage the annual dues renewal project including developing timelines, identifying key stakeholders and managing risk. • Develop and maintain the department operational calendar and project log. • Participates in the strategies, tactics and analysis necessary to deliver the best membership experience, including streamlining the on-boarding of prospective members as well as enhancing the engagement and retention of current members • In partnership with the Director of Marketing and volunteer leadership, develop the value proposition for the State and National OMA membership. In collaboration with Marketing, generate materials that communicate the organization’s values and culture to prospects and other 3rd parties, develop communications and outreach plans to enhance member involvement, and help enrich the experience throughout the entire membership lifecycle • Devises and proposes the appropriate portfolio of members’ benefits • In partnership with the Director of Marketing and volunteer leadership, seeks new opportunities and maintains relationships with industry, government, academia, and other related institutions to increase awareness of and participation in the Society • Drives continuous creativity across all channels to grow membership against all segments • Ensures robust membership activities and member engagement occur at all main conferences to promote and build awareness of the Associations programs • Maintains regular member outreach with chapters and facilities in addition to individual members • In collaboration with the Marketing Director, identify all customer and member contacts across the organization and create a roadmap for developing a centralized member center. • Manages the implementation of customer service strategies. • Engage with leadership to understand improvements to service and ensure that the root cause of member pain points is addressed
Education and Experience: • Bachelor's degree required; advanced degree in related field preferred. • Minimum 8 plus years of experience managing Association Membership and State Chapter programs in a member-driven organization is required. • Preferred minimum three years in a senior membership leadership role, Senior Manager or higher. • Database experience, preferably with a leading association management software program preferred (iMIS, Abila, Impexium, Personify or Association Anywhere, etc.). • Strong experience in benefits building and budget management with excellent team-building and collaboration skills. • Willingness to be hands-on is required • Superior interpersonal, analytical, and critical thinking skills including the ability to handle complex tasks and solve problems creatively and pragmatically. • Ability to present data in a logical, concise manner. • Ability to manage multiple deadlines and competing priorities; adapt to changing direction of projects and strategies. • Ability to interact well with vendors, peers, staff and volunteer leadership. • Must maintain confidentiality and a high level of discretion. • Must be able to travel of up to 30%, with ability to travel to all our chapter locations as needed and also out of state for two to three major conferences annually. • Present ideas about potential and future possibilities.
Additional Salary Information: Base Salary based on Experience
About Obesity Medicine Association
When you join our team…
You will become part of an awesome, talented, high-performing team located in the heart of Denver, Colorado in the Cherry Creek area. We work hard and are proud of what we do…and we like to have fun too. If you are ambitious, organized, “go-getter”, take pride in your work, and also have a sense of humor…come join us! The Obesity Medicine Association (OMA) is the largest national organization of physicians, nurse practitioners, physician assistants, and other healthcare providers working to improve the lives of patients affected by obesity. OMA members are the clinical experts in obesity medicine. They use a comprehensive, scientific, and individualized approach when treating obesity, which helps patients achieve their health and weight goals. OMA offers resources, education, and community to physicians and other health care providers in the field of obesity medicine.
In addition to a competitive salary, we provide a full complement of benefits including a generous leave policy, retirement plan match, medical, dental, and vision insurance. The insurance package is paid 100% paid by the company for the employee and at no cost to the employee.