Administrative, Clerical, Support, Customer Service and Support, Membership
Account Coordinator - CHI
Location: Chicago, IL
Following Kellen Best Practices, the Account Coordinator provides general and administrative support and coordination in support of the account team’s management of two to three association clients. Additionally supports Kellen internal operations, as needed.
What will you do?
General Administrative Support
Works closely with staff and business unit leaders and teams to coordinate activities, travel, schedules, events, manage team calendars and distribute in-coming and outgoing mail and shipments.
Coordinates website content and works with Kellen Interactive and other Client Team members to keep site(s) updated.
Communications and Membership Support
Acts as primary point of contact for clients.
Maintains member databases and files, ensuring accuracy, and executes mailings.
Drafts, edits, and proof-reads a variety of association communications.
Responds to phone and email inquiries from members and prospective members about specific and general association inquiries.
Coordinates dues billing with Accounting and follows up with members as appropriate.
Tracks inventory and distributes material as needed.
Stays well informed about members/member and member organizations.
Conference and Event Management
Assist in all facets of meeting planning; works with client to assist in speaker management, sponsorship, exhibits, event registrations (online and onsite), and other logistics for events and conferences.
Interfaces with Committee leadership via phone, email, and in person.
Provides support to client committees, including notices, scheduling, agendas, minutes and project management to enable them to execute their missions and objectives.
Other duties that align with the mission and vision of the company.
Am I qualified?
College degree or equivalent work experience plus 0-2 years’ experience working in a related capacity. Experience working within a professional society or association highly desired.
Strong verbal and written communications skills to interact with internal and external stakeholders using a variety of methods.
Creative and strategic thinker with the ability to set priorities based on customer (internal and external) needs and organizational priorities and preferences, and develop solutions to client challenges.
Effective interpersonal and customer service skills to establish and maintain relationships and interact with internal and external customers at all levels.
Self-motivated team player who is accountable for initiating and managing projects through to completion with a minimum of management direction.
Computer proficiency with a variety of office applications (Word, Excel, PowerPoint, etc.) and agility to learn new software packages as needed.
Effective time management and organizational skills with the ability to prioritize, re-prioritize and juggle multiple priorities at any given time to meet stated deadlines.
Ability to handle confidential and sensitive information with poise, tact and diplomacy.
Growth and learning mindset to stay abreast of industry trends and assimilate new job-related information appropriately.
Ability to maintain a professional demeanor and appearance at all times.
Ability to occasionally work evenings and/or weekends for meetings, events and conferences.
Experience working with and motivating a volunteer workforce desired.
Travel may be necessary, up to 5% of the time and may be by travel by air, car, rail.
What do we offer?
Kellen offers a professional and collegial work environment and great benefits where teamwork abounds and your efforts are truly appreciated. We work hard, but also strive for work/life balance. We offer generous benefits including medical, dental, vision paid vacation, holidays, a 401(k), and tuition reimbursement.
About Kellen Company
Kellen is a global professional services firm with a primary concentration in association management and communications. We also offer outsource services such as meetings and conference management, digital marketing and strategic advice. We are an employee-owned company (ESOP) with 300+ employees from a wide variety of professional disciplines. Kellen has eight offices in Atlanta, Brussels, Beijing, Chicago, Denver, Kansas City, New York City and Washington DC.