This role is responsible for managing the day-to-day administrative and operational membership-related activities of the Assembly of Osteopathic Graduate Medical Educators (AOGME), a component within the American Association of Colleges of Osteopathic Medicine. The program manager will also provide routine and special support activities for the AOGME Board’s regularly scheduled meetings. Will conduct research and provide analysis on efforts to support AACOM’s graduate medical education initiatives as assigned by the Executive Director, related to the continuum of osteopathic medical education.
Essential Duties and Responsibilities
· Oversee member engagement and provide high quality customer service to members and prospective members.
· Manage the life-cycle of the monthly newsletter and daily website content.
· Develop content to disseminate updates to membership regularly.
· Lead all events which entails the logistics for approximately 100 participants and manages schedules.
· Create membership support materials to include in updates, website and other content.
· Manage the AMS records in the database.
· Respond to Board or member questions/requests in prompt and professional manner.
· Plan and execute meetings and events
· Plan and organize webinars and other online educational events.
· Manage for the membership invoicing, and billing processes.
· Update and maintain AOGME webpages, which includes: up to 50 pages, on a daily basis.
· Attend meetings and responsible for generating detailed written summaries of Board/Committee/Council meetings.
· Manage the life-cycle of the annual membership drive; which includes renewals and recruitment of new members.
· Execute assigned programs/projects.
· Conduct research on member satisfaction surveys.
· Prepare correspondence and reports., proof-read all materials for accuracy.
· Maintaining community list servs, council membership and contact information.
· Performs other duties as assigned.
Education and/or Work Experience Requirements
· Bachelor’s degree or equivalent experience, required; Master’s degree, preferred.
· 6+ years of related to program management, required
· Medical education experience, preferred.
REQUIRED SKILLS AND ABILITIES:
· Ability to exercise independent judgment to accomplish tasks and resolve issues quickly and efficiently
· Very strong communication skills (both written and oral)—comfortable communicating via email, phone, and face-to-face contact
· Excellent computer skills, including proficiency in Microsoft Office suite: Word, Excel, Outlook, SharePoint.
· Excellent organizational skills, attention to detail with the ability to handle multiple tasks in a fast-paced environment
· Research skills (internet research etc.)
· Professional, flexible manner required and must be customer-service oriented
· Exceptional attention to detail, demonstrated ability to produce quality work with multiple deadlines and handle numerous tasks simultaneously
· Proven ability to effectively prioritize work flow with minimal supervision
· Experience working in fast-paced, deadline-oriented environment is required
· Experience with association management systems (AMS) such as IMIS, NetForum, Altai
· Experience with meeting planning software, applications and conference abstract software such as OASIS
· Experience with webinar and conference calling systems such as Zoom, ReadyTalk etc.
· Meetings/event planning and execution.
· Experience in accounting, processing membership dues preferred.
Office work environment and daily computer and telephone use. Some lifting of up to 20 pounds may occasionally be required
30% time will be spent traveling.
About American Association of Colleges of Osteopathic Medicine
The American Association of Colleges of Osteopathic Medicine (AACOM) was founded in 1898 to lend support and assistance to the nation's osteopathic medical schools, and to serve as a unifying voice for osteopathic medical education.