Chapter Relations, Customer Service and Support, Membership
4 Year Degree
Responsible for managing customer service and member relations for SDPA.
Manages member processing, renewals reporting, data management, member marketing campaigns and monitors engagement.
Monitors and responds to member inquiries via mail, email, phone, communities and website.
Fulfills membership database administration tasks, including maintaining database, updating/adding/deleting records, invoicing and renewals, list generation, login and password requests:
Produces membership reports, such as paid member counts, renewal and retention statistics, selection and management of list needs.
Ensures accurate member counts for reporting and membership fees tracking for accounting.
Coordinates member data downloads as requested
Contributes content for website, blogs and social media outlets.
Ensures seamless integrations with third-party member services providers requiring membership credentials (Learning Management System, DermCast, Conferences, Careers, Higher Logic etc.)
Implements new member onboarding
Follows up with lapsed and dropped members via surveys and phone calls
Implements ongoing member appreciation initiatives
Handles fulfillment of corporate discount program
VOlUNTEER RECRUITMENT AND MANAGEMENT
Works with the President Elect and Executive Director to promote the annual Call for Volunteers.
Works with the President Elect and Executive Director to manage committee term rotations, succession planning, diversity and subject matter expertise.
Manages the SDPA awards program and annual recognition of SDPA committee volunteers
Works with President Elect and Executive Director to engage members in limited-time ad hoc projects that allow for remote member expertise and engagement.
Drive adoption and engagement in SDPA’s member community coordinating with staff and stakeholders across the association to ensure its effectiveness and providing superior quality of customer service and support to members
Work closely with SDPA’s most engaged members to ensure their continued engagement and satisfaction within the community
Work closely with SDPA staff and volunteer leaders to ensure the community increases the ability for members to network and collaborate.
Manage SDPA’s community platform vendor to ensure that the platform is effective for members and to reach program goals
Create and review community pages and coordinate with other members of staff to ensure all community content is current and written according to SDPA standards.
Monitor discussions, resource postings, and trends. Notify Executive Director and Director of Marketing and Communications to resolve issues.
Monitor and measure the success of community engagement and provide reports to Executive Director and Manager of Director of Marketing and Communications.
Develop and maintain community training resources, guidelines and policies
3 years Association management experience preferred
Proficient with association management software (YourMembership, Higher Logic preferred) and MicroSoft Office Suite (Excel, Word, Outlook) along with experience using web-based tools.
Acts as back-up to the Administrative Coordinator when they are out of office.
Additional Salary Information: Health, dental, vision and staff development.
About Society of Dermatology Physician Assistants
The Society of Dermatology Physician Assistants (SDPA), founded in 1994, is a 501c6 non-profit professional organization composed of members who provide medical services with the collaboration of a board-certified dermatologist. With 3,500 members, the SDPA is committed to advancing the care of patients through the education and empowerment of dermatology PAs. For more information, visit dermpa.org or follow the SDPA on Facebook, Twitter (@dermPA), Instagram (@derm_pa) and LinkedIn.