Senior Director, Education & Professional Development

Summary

Leads, develops, and executes NHPCO’s strategic vision for educational and professional development activities using innovative approaches to learning.  Identifies and cultivates strategic partnerships with national organizations to enhance the professionalism of hospice and palliative care and develop the leaders of the future.  Leads and develops revenue-generating programs and member services that utilize cutting-edge technologies to enhance the experience of NHPCO’s learners.  Serves as the primary staff liaison for NHPCO’s Professional Education Committee. 

Supervisory Responsibilities

Directly supervises employees in the Professional Development area. Provides leadership and mentoring to members of the Professional Development team. Carries out supervisory responsibilities in accordance with organization’s policies and applicable laws. Responsibilities include participation in interview process, orienting and training employees; planning, assigning, directing and evaluating work; providing feedback and identifying opportunities for improvement; addressing issues and resolving problems; appraising performance.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

Strategic

• Facilitates the development and leads the implementation of NHPCO’s strategic educational priorities.
• Develops and executes a comprehensive annual educational strategy based on NHPCO’s strategic plan, the bi-annual educational needs assessment, membership survey results, financial goals, environmental factors, technological advances, and other information that is available and relevant.
• Leads the development of innovative and novel strategies to further the professional development of hospice and palliative professionals and the field.
• Identifies trends that drive the development and successful implementation of educational programming and activities to meet diverse needs of members.
• Keeps abreast of industry developments (including both hospice/palliative care and education) and explores emerging content needs and content delivery methodologies.
• Develops and assumes fiscal oversight of the professional development/education program budget and addresses variances throughout the year.

Collaboration- External

• Participates in related national organization meetings/conferences to learn what other organizations are doing that is innovative, successful, and valued by their members.
• Monitors and engages with related national organizations to facilitate NHPCO’s involvement in their educational and other offerings.
• Serves as the primary staff liaison to the Professional Education Committee and its subcommittees.
• Represents NHPCO on committees and in meetings and presentations with current and potential national partners on activities and programs in alignment with NHPCO’s strategic goals.
• Oversees the design, implementation, evaluation, and utilization of a bi-annual formal education needs assessment in collaboration with the Professional Education Committee and Research teams.
• Continually evaluates opportunities for customized original and/or partner programming with other organizations, including state organizations, provider members, etc.
• Partners with organizations to take end of life care education to broader professional audiences.

Collaboration- Internal

• Leads a process that encourages and supports NHPCO staff in the creation and delivery of educational programs and activities, educational toolkits, manuals, and curricula for end-of-life care professionals.
• Leverages content experts within NHPCO staff and membership to develop curriculum.
• Works with NHPCO staff to increase efficiencies, improve customer service, and promote and market NHPCO’s educational offerings.

Content/CE-CME

• Responsible for the identification, selection, and delivery of educational content for annual national conferences, 24+ annual Webinars, Hospice Manager Development Program, and EOL (End-of-Life Education Online).
• Analyzes the evaluation results from all professional development programming and activities by participants and faculty as part of a comprehensive quality improvement process.
• Monitors and evaluates competitive programs from providers, consultants, and others offering EOL related educational programs.
• Supervises staff who ensure compliance with the continuing education/continuing medical education requirements of:
  • Accreditation Council for Continuing Medical Education;
  • American Nurses Credentialing Commission;
  • National Board of Certified Counselors;
  • National Association of Social Workers; and
  • Others as appropriate.

Faculty

• Monitors and engages with providers and professionals involved in innovative programs and facilitates their involvement in presentations at NHPCO educational events.
• Leads engagement with all areas of the organization to identify potential faculty to be invited to participate in NHPCO programs (ex: MedPAC, CMS, disease specific initiatives, etc).