Program Manager, Education and Special Projects

Reporting Structure:

The Program Manager, Education and Special Projects reports to the Director, Education

Qualifications:

• Successful completion of a Bachelors’ degree; emphasis in health or adult education preferred
• Three to five years’ previous experience, preferably in association management and administration of credentialing recertification and/or continuing education programs
• Knowledge of medical terminology desirable
• Intermediate/advanced computer skills to include Word, Excel, and web utilities including basic knowledge of HTML coding
• Three to five years’ previous project management experience, especially with web-based learning
• Understanding of association management systems
• Good analytic, verbal, and written communication skills

Scope and Depth of Skills/Knowledge:

• Excellent organizational skills, including the ability to work on multiple projects simultaneously and manage competing deadlines
• Knowledge of adult learning principles and continuing medical education required
• Experience with a variety of eLearning technologies and platforms preferred
• Ability to proofread and serve as copy editor for education publications
• Ability to work independently and as part of a team
• Demonstrated ability to think analytically and creatively
• Excellent customer service, problem solving, judgement skills
• Some travel will be required

Key Responsibilities:

Provide daily project management for assigned education products and special projects which include: OTOSource – comprehensive curriculum; Comprehensive Otolaryngologic Curriculum Learning through Interactive Approach (COCLIA); and staff liaison to assigned Education Committees

• Serve as primary liaison with vendors as related to assigned education products
• Serve as a resource and point-of-contact for Academy members and staff to monitor progress on all phases of development with respect to assigned education products
• Provide ongoing education participant evaluation and needs assessment data collection, summary, and analysis for assigned education products
• Maintain a working relationship with other Program Managers providing training and guidance as needed
• Maintain a reporting relationship with the Director, Education regarding progress with each assignment

Specific Duties:

• Apply sound instructional design and adult learning principles to all education activities
• Manage authors and reviewers through the education activity development process
• Works with respective Education Committees to create continuing medical education activities that comply with ACCME requirements and Maintenance of Certification (MOC)
• Supports the Director, Education with registering all education activities that are eligible for CME that counts for the American Board of Otolaryngology Head and Neck Surgery (ABOHNS) MOC
• Manage multiple projects and working groups simultaneously for all assigned products
• Work closely with the Information Technology staff on project integration and data management when needed
• Demonstrate courteous, cooperative, and helpful behavior to all internal and external contacts
• May participate on an internal team, either through formal assignment, or on an ad hoc basis

Duties and responsibilities may be added, deleted, or changed at discretion of man